Pathetic to say the least

<p>I called to get feedback on whether the settlement amount is reflecting on my profile for my vehicle and the call was answered by Masatile and she gave a stinking attitude on the phone as if one does not want to be taking calls. I ignored my gut and chose to think she will assist me and she still didnt change her attitude and i advsied her that rather i speak to someone else in order to avoid both of us being worked up over unnecessary things, i hung up and called again as i was holding on too long with her...Murphy's law, i speak to Claude and the same stinking attitude and saying my details are not on record but was able to ask me for colour of my car and make?? how if my details are not appearing in the first place? The level of pathetic service i received today is appalling. Thank you Deon for assisting me thoroughly and taking owership and accountability of a simple request that could have been resolved within 2 minutes.</p>