Pathetic systems and customer services system no managed properly

Pathetic past few weeks ended in closing one of my accounts today. Sees payments as ***** sometimes, de links my phone etc. First visit this morning 8 people in front of me, I left after 10 minutes because no clients finishing at consultants . Came back from the gym an hour later to see someone who was in the q before me the first time, only leaving when I returned In the old days you asked why, now it gets done and goodbye. One q for account closure and one for fica and your online download system does not work... Cant see why consultants cant close accounts Only 1 consultant on duty. Offline today do you get ticked and when its your turn you get asked to come back cause offline/ Should be someone permanently at ticket terminal stopping clients . I assisted 2 youngsters who did not understand what to select and a black gentleman who did not know what to do and I am sure many people who are not into technology do not know how to select services cause there are certain things not there,,,, like closing or opening an account. So I assisted the people in question. Initially banks had meter greeters, and some still do but not ABSA. Not sure what more to say...