Pathetic slow service, absa should close if this is how you do business

Worst bank in customer service I have an account with absa which has an outstanding balance and has been handed over Called the 3rd party collectors to pay it off, and they say it's no longer with them I need to contact absa Call absa and I'm on hold for 36mins redirected 6 times and no one can assist Finally get through to a consultant and she says there's nothing she can see on her system I need to go to the branch Went to the branch three consultants couldn't assist, instead made me call absa call Centre from there phones. Waited for 28mins on the call listening to their stupid advertising with no assistance until I eventually gave up on holding and dropped the call I was given the number to call in my own time I WANT TO PAY YOU YOUR MONEY!!! and you tell me you can't assist!!! Come on seriously, dumbest excuse I've heard