Pathetic slow service

Went to Absa Boulders Friday morning to reverse an unauthorized payment and I felt like I was at home affairs, I am at the customer service queue typing this complaint which shows how much time I have, there are two consultants one femala and one male, the female consultant is even typing with one hand to show that she is in no hurry and the male consultant is sitting with one customer talking non work related issues... I mean while queue is getting longer. Just pathetic, I sometimes wonder why I still bank with absa