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jay N
1 reviews | Active since Feb 2016
18 Feb 2021, 15:27
Pathetic Services - Virtual Consultant - Relationship Banking
Extremely Bad services received from Iris Maya . The worst. First application for business account and I have not received any info on this account!!! I had to phone the whole day trying to get hold of her. She promised to send me the confirmation of banking details at 11:00 am, she could not even kept to her promised, after many many attempts I eventually received it on 13:01pm. She is not interacting with customers at all. Its people like her that Absa will just loose another customer.
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Absa's replyOfficial
19 Feb 2021, 08:56Dear Jay Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C- ***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply19 Feb 2021, 08:56
Official
Dear Jay Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C- ***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care