Pathetic services renders for new potential client

I registered a premium account on line on the 09th of July to date I still haven’t received my bank card and confirmation from a banker that we are good to go. I have been calling their call centre line to be put from pillar to post. I first got case numbers of emails I sent my fica documents to . I sent my documents to ***, *** and *** with the following case numbers: C-***0 , C-***5 C-***1. No assistance received everytime I call in I get sent from Pilar to post . 16th of July after going from one department to the other I was finally put through FICA department where I gave them a case number of my email I sent with my fica documents for verification. The lady with a name that’s starts with an A assisted me and verified my documents and confirmed that all is well. I even got a congratulatory sms to say my application was successful. To my shock Monday the 19th I get an email to send FICA documents for the 100th time for verification which I did but it was a shock because that process was done and moved to the final stages where a banker was supposed to contact me to confirm when and how do I need my bank card delivered. Today I called the premium department I spoke to Rodney Matshele whose line was bad and promised to call back still waiting for his call. I called again and spoke to Frank who confirmed that the banker needed to uplift the digital something for me to move to the final stages of paying the deposit into my new account for me to start using it . I told Absa agents that I needed to start using that account for my salary and other debit orders. My plea to have this account active falls on death ears. I am being treating like I want something like a loan or something from Absa all I want to be part of the ABSA family by having an account with them nothing more. For a new client the service and how my matter is handled is not impressive I even think of cancelling this account and go to other bank who will gladly have me as their client . It seems like ABSA doesn’t need me as a client. My account number for this account is ***. I will not recommend anyone to open an account with ABSA their service is pathetic if they are giving me bad service with me opening a mere account with them what will happen once I am their client and require services from them? I foresee problems which I don’t need honestly