SQRV
SYLVAN QUINTIN ROMEO VOLMINCK

1 reviews | Active since Jul 2011

03 Nov 2023, 14:43

PATHETIC SERVICES ONCE AGAIN

Once again I submitted a claim with Absa Insurance and got **** service. Do glad I cancelled, but its still active. Probably using delayed tactics again. They expect seperate access on a pipe replacement and valve replacement on geyser, meaning two separate claims. When I spoke to supplier, they only fix pipe, one access. When you want to replace the valve it must be a new claim. I phoned absa claims dept 6 tomes , they either drop the phone or dont answer. Once again they expose themselves with **** service.

0
Replies (3)
Absa
Absa's reply03 Nov 2023, 15:35
Official
Dear Sylvan, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6 RegardsGodfrey NdouCustomer Value Management

Best regards,

SQRV
SYLVAN QUINTIN ROMEO VOLMINCK's update03 Nov 2023, 17:40
Reviewer Update
Sad part is, this is not the first time.
Absa
Absa's reply06 Nov 2023, 09:30
Official
Dear Sylvan,

We acknowledge your complaint. We will respond shortly.

RegardsGodfrey NdouCustomer Value Management

Best regards,