PATHETIC SERVICES GIVEN BY ABSA BANK

<p> About a month ago Absa bank calls me to say that I have been pre-approved for a credit card, which I had accepted, they requested me to fax my ID and bank statements as I am self-employed, which I sent, I had to contact them to hear if they had received the documentation which they advised they had not. I then went to ABSA branch Westgate mall to hand in the documents and the consultant had advised me that the credit card has been approved and the couriers will be in contact with me within 48 hours to confirm the delivery details.</p> <p> </p> <p>TWO WEEKS later I had not heard back from Absa and I decided to call them, the consultant told me that the card is placed on hold as my bank statements does not reflect my income, even after explaining with every deposit into the account forms part of my income given the nature of my business she still failed to understand, she kept requesting another 3 months bank statements which will say exactly the same thing. She said she will escalate the matter and management will get in touch with me soonest but yet again no one has gotten back to me.</p> <p>My issues are:</p> <p>Why after 2 weeks has no one contacted me to let me know what’s going on? </p> <p>Why has management not gotten back to me?</p> <p>Why has the branch consultant told me that it’s been approved and ready for delivery when it was still subject to approval?</p> <p>Why can't the consultants seem to understand how my income works after I had repeatedly explained all they have to do literally add all deposits that comes into my account throughout the month?</p> <p> </p> <p>If after 20 years with Absa if this is the service I get I feel like I should just cancel all my accounts, insurance and policies with Absa and take my business elsewhere, where I know I will get a much better customer experience.</p> <p> </p> <p>Regards</p> <p>Riedwaan Rorick</p>