Pathetic service yet we pay an extra fee for premium products

Ive had a hold placed on my catd for a hotel booked on the 20/12/2024. The hold has since been released by the hotel, and they asked that i check with my bank as the funds were still uncleared. Ive emailed the Authorisations department 3times over 3days and called into Absa Premium Banking and 4days later, they havent bothered to respond to my emails, give me any feedback or release the hold placed on my card for R2,300. With the pathetic service ive been getting from Absa lately i feel the next step would be to move my accounts.