Pathetic Service Virgin Credit Card

I am apauled by the pathetic service I have received from Virgin Credit. I had app**** more than a month ago - online - had followed up on the progress 2 weeks later, was given a poor excuse there was a problem verify details with my bank. Received NO feedback at ALL. Called yet again on the 27th Aug - Mon. Was told that my problem was escalated to the ***** departement & I would receive a call back by end of business day, being that the turn around time is 3 days & it was escalated last week Thursday. Yet to this day your pathetic employees still have not called me back. Seems like every time I need info I have to phone inn. It also seem to be such a mission to obtain a credit card? Seriously guys it's times like these when your business needs my business but clearly I'm not taken seriously!

Amazing phathetic service & to think how you are damaging the reputation of Sir Richard Branson's company