Pathetic service to their premium customers

I regret the day I joined ABSA, from day one, I have been struggling with this bank from day one and I am now just drained. I have a premium account with ABSA, I pay hefty monthly fees for being a premium account holder, but service dololo. I app**** for a car finance twice and they declined it twice. My credit record is clean, my score is high, no one from ABSA can tell me why they are declining my application. Their consultants contradict each other. I have shown them my credit report which they also pulled from TransUnion and it shows that my profile is good, still, they don't know why their system declines me!!!!!