Pathetic Service to Private Banking clients

Atrocious service. I accompanied my 17yo into a branch to open her bank account because my Private Banker never accepts or responds to phone calls. Daughter's debit card was delivered and banking app set up via Call Centre. Was unable to transfer funds to her. Eventually went back into Benmore branch. Had to sit with two separate consultants. Turns out they added an additional Word to my daughter's name upon opening the account. Nobody could explain how or why. We had to redo ALL the basic account info: POA, POI, Biometrics, I had to sign proof of address AGAIN!!! That was Wednesday 28th June. It's now 2nd July. Still unable to transfer funds to my dauvhter. Account still not validated. She cannot transact on her account and I am out of the province. Pathetic. And this is how Private Banking customers are treated.