Pathetic Service to private banking clients

I tried getting a home loan from ABSA. <br> <br> AFTER 2 weeks of waiting for a Yes or no answer from Absa. Rene Pace from Klerksdorp handled the application. Yesterday she came back to me asking for more information after I sent her more information than necessary. <br> <br> Today I went to her to fetch all my paper work only to find that it seems she did not even open the envelope with my paper work. She was not even available at her office when I fetched my papers. The letters and information from my accountant which was sent to her on Monday, was not even printed. She forwarded the email to me today. It seems like she doesn't want to help me or keep me as a client. <br> <br> The bottom line is, she did not do anything to my application after 2 weeks. Thus i have now lost the chance to buy the house I was looking for. <br> <br> My wife and I have accounts with Absa for 38 years. I have private client status. I also have a business account with absa. <br> <br> After being a loyal customer for so many years, I am forced to leave absa with all my accounts to someone that are willing to help me.