Pathetic service to get internet banking fixed

My husband blocked his internet password almost a month ago and has been to different branches 3 times already and has called the call center a few time and no one can get his internet banking to work. So now we have to manually pay all the creditors draw the money and go stand in long lines to pay everything. He cannot do any transfers or anything. He was at the bank again today from 8:30 and only left at 10:10 and still it’s not fixed. They just say they don’t know what is wrong. This is ridiculous service. Also he has to pay for internet banking but he cannot use it. We are seriously thinking about changing service providers and maybe taking all our accounts to fnb