Pathetic service-they want & want BUT won't give

App**** for a home loan re finance (to get a portion of money out of my home loan that I have paid ) in February and since then the bank has been battling with an \IT glitch"where they cant (probably turning into won't) process the application. I have loaded complaints on their own site and still no solution nor feedback from them. In the meantime they expect their own installment to be paid on time but are not helping me as a client of more than 3 years with them. Every time I call the home loan consultant at the Centurion branch (Madeleine van der Berg) she has no answer except for \""I'm still waiting for feedback\"" more than 5 months later . This is absolutely pathetic to say the least for a bank that big that they cant fix a simple matter as this or is it they simply don't care """