PATHETIC SERVICE !!!!!! So disappointing and frustrating

Applying for your ID and collecting at ABSA towers was a promising simple and easy process. When you apply online one has to upload relevant documentation so that when you get to the branch they have everything. But reality of it was : I uploaded my required documents and took it with me when I went for the finger prints and photos. I was told that I will get an sms in order to collect. I drove 40KM to get to Jhb town through all that traffic and when I get there I had to deal with a pathetically rude consultant, Who did not require these docs from the people before me. But suddenly required my documents ( WHICH I UPLOADED ONLINE) no one mentioned I had to bring it upon collection. he then says "oh well" and walks away! How pathetic !!!! Now I have to print the document that he has access to and go all the way back and deal with the same useless consultant. People like that ruin ABSA's brand and reputation. DISGUSTING AND TERRIBLE WORK ETHIC. NO PROFESSIONALISM NOTHING