PATHETIC SERVICE - RETENTIONS

HOW CAN YOU BLAME YOUR CLIENT AND KEEP ON TELLING YOUR CLIENT THAT IT IS THE CLIENTS FAULT THAT THERE IS A HOLD ON THEIR ACCOUNT AND THAT THE FORM FOR THE NEW RATE OFFERED BY ABSA WAS NOT SENT? I SENT EMAILS TO NOREAH SADIKE. IT HAS BEEN 2 MONTHS WITHOUT HER PROCESSING THE NEW RATE OFFERED BY HER. NOW SUDDENLY IT IS MY FAULT! SHE DID NOT EVEN APOLOGISE FOR NEGLECTING TO DO HER WORK! IT IS ALL THE CLIENTS' FAULT. YOU WERE FAST TO RETAIN OUR HOME LOAN WITH ABSA BUT AFTER THAT ??? YOU DID NOT DO ANYTHING NOREAH.. THIS IS NOT CUSTOMER SERVICE!