Pathetic service rendered

Case no: ********** 8, I am totally disgusted in how the Case Manager Meagan handled my complaint, how can you investigate only from one side, where is the phone call to me asking what happened or do you have evidence, which I sent to her last week and Thursday after receiving her email and kindly asking her to contact me with the attached evidence I sent her, up to today no communication was received from her. Is this a customer eccentric Case Manager, heck no, more like pathetic Case Manager. Is there any other competent Case Manager to handle my complaint. I am attaching the arrangement received from those people hounding me now as they coming up with different stories and amounts.