Pathetic Service Rendered

<p>I have logged a claim more than a month ago relating to damages on my Property from the heavy rains, I received no telephonic response nor updates relating the claim after two contractors visited my property to conduct an assessment, AFter numerous calls to them i finally got ****ed off and decided to post on Hello Peter, I thereafter was contacted by Marietjie stating the matter is going to be dealt with urgently, 7 Days later i received no feedback, and tehreafter i have seen a follow up mail from Buhle of customer services finding out from Marietjie as to what the delay is and also stating to her that the claim was passed their SLA, i received calls from Buhle stating they were awaiting the quotations as the contractor loaded the wrong quote, I received a call from the contractor stating he loaded the right quote, Buhle then called last thursday to advise on status, and i clearly asked him that when he calls me again on friday as promised that he should have the details of when the repair will be conducted as t pointless in me being kept in the loop of incompetency of their HOC division as well the contractors appointed by ABSA, I received no call on Friday, Please can someone Senior from ABSA deal with this matter or alternatively refund all my premiums paid to your company with regards to HOC cover as you guys are totally useless, I am engaging with legal this morning to gain advice on how to move forward and also bear in mind that i will also be claiming for the legal fees</p>