Pathetic Service regarding attempted *****

I had attempted ***** on my banking app. Absa Clearwater and the ***** line tried to convince me that it is either my credit card that was cloned, or my internet banking that was hacked. The more I tried to explain that I get different notifications when logging onto my banking app (Message says "You have logged onto Absa Banking App) and internet banking (Message says "You have logged onto Absa Online Banking), the more they tried to convince me that it is my credit card. I even showed them the messages and OTP messages but they refused to investigate the matter because it was ATTEMPTED ***** (even though I told them someone obviously has access to my account via the App). On top of this, they could not assist me by directing me to a personal banker, to which I am supposed to have access to as a Platinum client. For a few years now (since my previous personal banker left), they keep on having excuses for not assigning me a personal banker. Pathetic service, so much so that I have already started the process of moving to another bank.