Pathetic Service received from Absa home insurance

My home was struck by lightning on 30/09/15. Numerous calls have been made to Absa regarding sending people out to have my assessment done and the necessary repaired however to date NOTHING has been repaired or even confirmed as yet although 2 assesors have visited. We have been using our cell phones to call as even my Telkom line was damaged due to the lightning yet NOBODY cares to understand the urgency of this. Consultatnts even yawn while taking our calls which says alot about Absa professional standards. We have 2 kids and our electricity keeps triping off which has resulted in my fridge getting damaged. All my Tvs have also blown due to the storm yet NOBODY can see the situation we are in as in my opinion Absa just DOES NOT CARE! Its the first time we are using our household insurance and yet when MANAGERS promise to call you back NOTHING happens. What more needs to happen for us to get assistance and closure??? Can anyone out there PLEASE assist as to date 13 days later NO REPAIRS have been done or authorised!!! My biggest regert is using Absa for my home loan as i have received SHOCKING service thus far to say the least.