Pathetic Service Received for the 2nd time!!!

I made an application on the 11th June, since then I have not even received NOT ONE response from anyone. I kept on phoning customer care I have made a total of 5 calls and every last one keeps on saying they will send an escalation email. We are approaching the 2nd week now without so much as an 'acknowledgement' email/phone call, let alone a status update communication. Call centre agents keep on saying they will send escalation emails, but nothing up to this day

The last phone call i spoke to a lady called Precious and she said she transfer my call to the relevant person, held on for over 10 minutes only for her to come back and say what ALL OF THEM say ' I will send them an email and ensure that they call you back' - needless to say nobody has called.

I had just switched banks to get my salary and debit orders paid on my Absa account, I think it was a very bad move. Thank God that I can still change to another bank.

Goodbye Absa, you really need to do better!!!