Pathetic Service Received

I recently made a payment into my Silver credit card in error which was closed in 2014 instead of into my platinum Credit card which is currently active, i emailed [Email Removed] and [Email Removed] to no avail and don't let me get started on the *********** call center agents, it seems like i am asking them to solve world hunger the response i get... all i'm asking is to reallocate my payment from my Silver account to my platinum card