Pathetic service overall

A month later and my first review has still not been dealt with, this is pathetic! After receiving numerous calls, the agents just kept apologizing and said they will sort it out, yet nothing has been done. They've admitted that the fault is with them but that was where it ended. No one called to complete the process for my application. I want this to be sorted ASAP else I will have no choice but to take it up with the Ombudsman. I want someone in a superior position to call me ASAP!