PATHETIC SERVICE OR LACK THEREOF

My husband and I have a home loan with ABSA for the past 6 years.We were forced to take homeloan protector to qualify for bond approval which we bth did as we did not have any life insurance policies at the moment.We have of late taken out life insurance with Discovery Life and both have seperate policies.The insured amount is 50% to cover our bond.We have then tried to cancel our ABSA HOMELOAN PROTECTOR and have been sent from pillar to post.We phone and email and get told that we have to go see a consultant at a branch.We go to a branch and get given an email address as they cannot assist on a branch level.2 months later and the policies have still not been cancelled.Please help us tro help ABSA to help us PLEASE