Pathetic service once again

Absa doesn't not get back to the customer after numerous emails. Absa has handed me over. A payment arrangement was made with attorneys and it has being debited from my account. Absa has also debited my account. 2 debits for thr same account. I have emailed Basani hlungwane and still not response. In the 15th I had to pay a reversal charge of R150 and on the 20th a debit has went off which won't go through and I would d be charged another R150. Please could you assist. And thank you Hello Peter for the excellent job that you do. Keep up the good work