Pathetic service on various levels.

Its been quite some time now that I have been struggling with ABSA's ccd division. I have been forced to close all my accounts with them due to them literally *****ing funds from my accounts. They are quite clever in their approach, they hardly ever make their fee debits on the same date, also you don't receive notifications of these debits at all or days after the actual transaction. But eventually it happened so often that I couldn't help picking up on them doing double debits from my accounts in the same month. Now me rendering these accounts as useless, I moved all my accounts to FNB (great bank) by the way. However I still have a credit card that I need to make payments on. So here is the actual complaint... I can't make a direct payment to my ABSA credit card from FNB account. ABSA forces you to make a payments to their credit card division and then they (allegedly) will move the funds to your account. This is unheard of firstly. Secondly I have tried this way in the past and to date not a single payment was successful. So this causes a problem that I have to find time in an extremely busy schedule to physically go to the bank to pay this account. So its almost impossible. This now caused the account to default, so once again ABSA plays by their own rules and Hand the file over to 3 different collection firms. So I'm getting 3 + phone calls a day where I literally have to wait about 30s+ for the consultant to actually start talking after I answer. So now I have to deal with three collection agencies and none of them have the same story as the next. Not even mentioning that they believe their bossy and rude behavior will magically make things happen. Also they have no idea how to deal with the accounts because they don't actually understand what they are dealing with. So I am completely going to block them now.

ABSA if you wan't this account paid contact me directly or wait until I can get to the bank. I will no longer struggle with your failed systems. It seems you don't even know whats going on. Please also note that I am aware that you ignore these reports. But the ball is in your court now, I don't have the time so make sure you do your jobs. After all thats why your customers are paying your extremely expensive fees. Where's the money going?

Take note I'm done with you not resolving this issue. Remember these is something like social media and I am at the end of my nerves with this matter.

Find a solution to this problem ASAP.

Patiently awaiting your response. Thanks.