Pathetic service, not sure why I have a platinum account with them

<p>I got an ABSA account for more than 10 Years, because my family banks with ABSA! I have a cheque account, credit card and vehicle finance with them! I did a limit increase last week 26 January 2017 and sent my 3 months payslips on the same morning as requested.</p> <p> </p> <p>I called in on 30 January 2017 to find out what was happening, i got no feedback from 26 January 2017. The consultant informs me that they are waiting for my 3 months pay slips, which triggered me to ask why did you not send a request to me and i know i sent the documents via email on 26 January 2017. The consultant did not know what to say, i than inform her the doucments were sent when i was on the call with the consultant on 26 January 2017 and i received confirmation that the email was received. The consultant puts me on hold and says that they did not receive it, so i send it again . The consultant informs me that it has been received and she would escalte it because of the delay and i will get feedback same time. I call at half 1 on 31 January 2017 to find out what is happeing the service so pathetic that i have to call to check that ABSA employees are actually doing work! the consultanmt tells me that the status of my request is ( we need your 3 months payslip). I than lose it and say do you guys know what you are doing i heard the same thing on 30 January 2017. She puts me on hold and says i can see the notes from the prvious consultant. I dropped the call, not sure what i am paying these fees for, i already moved my slary payments from ABSA, I will slowly close my account and move my vehicle finance from them! the worst service i have ever received from a bank, they really need to do something about the services. I rather bank with Capitec, they more on the ball than ABSA. They sold the platinum product to me like it was a dream, might as well be a post bank account!</p>