Pathetic Service (None) received from Absa

I have HAD it with the pathetic service received from Absa compared to other Banks, Absa seems to think they are the Be all and End all of Banks, I need Bank Statements for a Court case, I receive my statements every month by e-mail, On Monday, they sent me my statement for my one savings account (Purely used for Saving) However, for the Court Case, I need my primary account statement, the one that my salary gets paid into and all my debit orders goes off, I tried calling them like I have done in the past, they just tell me that I need to send an e-mail to ********** I placed a read report on them all and I can immediately see when it is opened and read, I then get an automated response back saying somebody will contact me ASAP, thank goodness my life does not depend on your ASAP, All I want is my latest Statement for April for my savings account, Is that too much to ask? I pay for this service after all!!. I do not want to go and get one from the ATM, purely because they look different and will cause confusion in court next week, I want all my statements to look the same when handing them in. Absa can go to Hell, I will change banks pretty soon, No wonder my husband jokes about my apprentice Bank. Starting to think so too.