Pathetic service - my requests getting ignored

I have on numerous occasions requested to have my funeral policy with Absa cancelled, my mails don't get actioned. Yesterday, a debit order for this policy went off my account, which should not have, as I have told Absa to cancel this policy. I get emails saying that its being sent to the relevant departments but nothing gets done. My requests get ignored. The Absa Action Line does nothing about it, just passes it on to another department and MY REFUND REQUEST being ignored. I have told Absa I don't want this policy anymore and they delay things, so they can still take your money off your account and don't give you the option to reverse it. I WANT MY MONEY BACK TODAY and I do not want this policy with Absa anymore. ACTION THIS TODAY PLEASE.