SN
Siphamandla N
1 reviews | Active since Jan 2017
31 Dec 2018, 10:52
Pathetic Service I ever received in my life
I have deposited money to the savings account and I have spoken to 9 consultants that have all failed to assist me. Started at two branches and they failed to assist. I then spoke to enquiries, they transfer me to premium banking, premium banking transfer me to *****, ***** transfer me back to the enquiries and enquiries are not transferring me back to the premium banking. I don't have other choices but cut my relationship with ABSA. They refused to give me the reference all said their reference with be their names.
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Absa's replyOfficial
31 Dec 2018, 13:32Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
We fully take responsibility for our actions and apologize for the bad service.
Kindly provide us with the complaint details as to what would you like to be assisted with.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
We fully take responsibility for our actions and apologize for the bad service.
Kindly provide us with the complaint details as to what would you like to be assisted with.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Absa's reply31 Dec 2018, 13:32
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
We fully take responsibility for our actions and apologize for the bad service.
Kindly provide us with the complaint details as to what would you like to be assisted with.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
We fully take responsibility for our actions and apologize for the bad service.
Kindly provide us with the complaint details as to what would you like to be assisted with.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd