pathetic service from useless bankers

Yesterday (20/01/2016) I had been to the Eastland's branch to query my account with Richardt Fick .<br> He was not in hence I was given an appointment by the \useless"assistant to meet with him today (20/01/2016)at 11am. <br> I waited at the branch for about 1 hour - and at the time of the appointment I was told by the useless assistant"