PATHETIC SERVICE FROM TLC MARKETING, dont do business with them

I was approached by absa to open a gold cheque account i was promised that i will get a full paid for holiday at any of their listed places, i gave them dates to which i would like to go however i have been calling TLC marketing who works on behlaf of absa to change the date due to the fact that we are unable to make the current date i was promised to get a call back from Tsepho and got no call after calls to him, he states he will call me back...Guess what no call made i then called him , he was so rude and arrogant of no help at all he just stated that he is unable to help me i should of called sooner...bare in mind i have been calling from end AUGUST ... what pathetic service, is this the way your customers are treated TLC?