Pathetic Service from the Home loan department

My query was sent to ABSA on the 17/01/2020 to increase my debit order what to do. I got feedback only on 03/03/2020 at 07am that I need to call the home loan department. I called ABSA on the 03/03/2020 I was transferred around and held on for 15mins on each transfer. I was on the call for almost 45mins in total. When eventually getting through and verification done by Felicia, she said I must hold and the call got cut. No one called back and every time I called I was transferred around again. It was frustrating and still have no managed to increase my debit order. I find it pathetic that a consultant cuts a call in error and does not call back. I did all my verifications and confirmed my increase amount and its insane that I have to go through all of that again.

I logged a compliant on the 04/03/2020 via call and email and have not received any further feedback till today, My debit order has still not been increased.