Pathetic service from the call centre

Your call center agent has the worst customer agents, they dropped the call on me, the first one didn't even tell me she is putting me on hold or transferring to the agent. I called and requested to know the name of the agent I was speaking to too and the agent was very impatient with me and told me about Jargon words I could understand she was not showing any willingness to give me the agent's name. she just wanted to know the query. I ended up disconnecting the line as I am using airtime and being transferred from one department to the other is so annoying I just wanted to know if i can use app to get my money as the card has expired and how do I go about in doing via app I am so disappointed with the service I just received from Absa