PATHETIC SERVICE FROM THE BRANCH AND THE HEAD OFFICE

Absa locked my card without any communication whatsoever, I realized when I was doing groceries that my card is blocked. I then went to the branch to enquire what is the matter and I was told that they need FICA documents to unlock the card which I did and they told me to wait for an hour and my card will be active.

I have now been waiting for the card to be active for the past 6 hours and called their FICA department but none of them was able to assist as they claim that their system was offline. I am desperate for money and the ENTIRE bank is telling me that they cannot help me with my money.

The service i got was very pathetic as i was sent from pillar to post. also is their branch in BRITS CBD, their service is pathetic there, you stand in the queue for a very long time with only 2 consultant to assist, one consultant takes forever to finish with one client.

Can anyone on the FICA side assist.