pathetic service from standard bank

terrible experience with absa, submitted documents at a branch and had no response for my request for 3 weeks, when i called to follow-up they advsied everything was captured incorrectly and needs to be done again. i had it done again then they wanted to documents HANDED IN AT THE BRANCH to be sent in again. advised docs left at banch i dont have it and i got told i have to make a way to get it from the branch when the branch is in pe and i am in jhb. tried calling the branch and contacted standard bank to put me in contact with the branch and they could not get hold of their own branch. how is it that standard bank cannot get a hold of its own branch. i am disgusted that it has taken over a year to get this application done. pathetic service and administration. going to another bank when i apply for my home loan, you guys are pathetic cannot get hold of your own branch.