Pathetic service from "Specialist Case Manager" at "customer Value Management"

After previous review I received an e-mail from ABSA with the promise that the customer care consultant will get back to me by close of business 31 March 2021. On closer investigation it seems like an automated response from Daphney Le Grange who is a "Specialist Case Manager" at the "Customer Value Management" department. I do have to give them 10 out of 10 for using excellent CRM software as that is the only thing about their customer care that seems to work. Needless to say nobody came back to me with regards to my query. Then again I can't complain about the customer service as their was not customer service.