PATHETIC SERVICE FROM SOMEONE WHO IS SUPPOSE TO ASSIST ME WITH THIS CASE.

I am concerned by the lack of response from Mr. Ismael Surtee despite multiple attempts to communicate and seek clarity on this matter. My concern is not directed at any individual personally, but at the manner in which my complaint has been handled. The absence of meaningful engagement, timely responses, and clear communication has unnecessarily prolonged the dispute and contributed to my dissatisfaction with the process.

I have made every reasonable effort to resolve this matter through the appropriate channels, yet my correspondence has either gone unanswered or has not adequately addressed the issues raised. This has left me with the impression that my concerns are not being treated with the seriousness and fairness they deserve.

I request that this matter be escalated to a senior manager or complaints review panel and that a full explanation be provided regarding the delays in communication and the handling of my complaint. I also request a written response addressing each of the concerns I have raised.

The way this matter has been managed falls short of the standards of transparency, accountability, and customer care that I would reasonably expect.