CG
Carmen G

1 reviews | Active since Oct 2015

06 Mar 2020, 14:41

Pathetic Service from Newton Park Port Elizabeth branch

We have been banking a year with Absa for our business. I emailed our business banker in Port Elizabeth Newton Park branch on 5 March 2020 to which I received email that he is no longer employed and new contact person. I contacted the branch telephonically and spoke to Yolandie Knoetze, who advised Zuki Gagu is now working on our acount and she will ask her to return my call. I tried numerous times after 2pm to which no phones were being answered. Today the 6 March 2020 , Zuki has still not returned my call.

Most horrible service ever!!! I am moving banks where i will be treated professionally and as a valued client!!!

Don't ever bank with ABSA!!

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Replies (1)
Absa
Absa's reply09 Mar 2020, 11:31
Official
Dear Carmen,
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.  
 
Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd