AS
Allan S

1 reviews | Active since Jan 2019

29 Jan 2019, 05:50

Pathetic service from *********** Absa staff !!!!!!

In December 2018 I made an online transfer in error. I reported the error the same day at my nearest Absa branch, and have since spoken to several Absa staff members. They are all ignoring my emails and not finding solutions for the issue at hand.

I get the impression that the Absa staff are rather choosing to ignore my dilemma, hoping that I will go away instead of finding a solution. The final straw is that I contacted Absa Action Line last week and they have also not bothered to contact me.

WHAT IS GOING ON????? Surely you have staff who have some knowledge with sorting this out. ANYBODY HOME?????

I am now handing this over to the Ombudsman to take over this mess!!!

0
Replies (1)
Absa
Absa's reply29 Jan 2019, 14:41
Official
Dear Client
 
Thank you for bringing this matter to our attention and providing your ID number. I will request email to be resent from action-line to correct email.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd