cM
charelle M

1 reviews | Active since Dec 2017

07 Apr 2026, 16:26

Pathetic Service from Front desk staff to the useless consultants

ABSA BANK KILLANEY PARKTOWN PATHETIC. Firstly, the lady at the front desk who wasn't even there, she honestly should not be working with clients especially face to face, she is extremely rude, upon her guiding us where to go for a card replacement, get there and there's a queue. So obviously I'm on lunch so naturally I asked which way is this queue moving due to myself being on lunch , nevermind the fact that I wasn't speaking to her she decided to scream at me pointing a chair and the more I'm trying to tell her what I'm asking the more she shouts. Then the consultant that's meant to help me after helping the lady before me she takes her sweet time folding a paper then 7 minutes later starts typing with 1 finger. As if that's not enough another client comes and she tells him to have a seat to assist. Whilst I'm waiting long story short I obviously spoke up she replaces my card tells me to insert it on first use. So I try the ATM just to find the card isn't working. She happened to be helping someone at the ATM and I call her and she asks me did I block my account yet she was in my account now. Then she still says I only seen the card block led so then why the hell you asking me did I block my account. Then has the audacity to ask me to come back so after wasting an hour plus of my time for absolutely nothing I must still come back. USELESS ABSOLUTELY USELESS!!! SO BOTTOM LINE I'M STILL *****ED. THAT'S THE SERVICE FROM ABSA KILLARNEY.

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Replies (3)
Absa
Absa's reply07 Apr 2026, 17:19
Official
Dear Charelle
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***2.
 
Kind regards,
Group Customer Care
Vanessa Crowe
cM
charelle M's update07 Apr 2026, 18:02
Reviewer Update
After the load of bull**** responses. I was told to call them. I do so. Waste my airtime spoke to a Tebogo who before hearing me out assumed he knew my query and shut me down then when I try explaining he does what yip drops the call and as I type this I'm holding again for more than 7 minutes . So now who the hell is replacing my airtime. How do I feed my kids when my account is well whatever due to incompetence. Cash sends costs alot am I getting reimbursed because it's your useless staff who *****ed me over once more. I have had it with this bank I will take this further. Until now my call isn't answered. My airtime my time gone to **** because of this incompetence of ABSA . THANKS FOR FAILING AT THE ONE THING YOU PRIDE YOURSELF ON. SERVICE. ITS PATHETIC
Absa
Absa's reply08 Apr 2026, 09:07
Official
 
Dear Charelle
 
As per case C-***2 the above is noted and will be dealt with.
 
Kind regards,
Group Customer Care
Vanessa Crowe