Pathetic service from credit life.

On 28 APRIL I sent an email to ABSA credit life for a quote for Credit protection plan as the "quote" button does not work on the ABSA website. They called my wife after a few weeks and did not return the call as promised, since then, I called and they did not return the call as promised. email is not accepted as they need to record the conversation. I sent numerous emails asking them to contact me.... My PRIVATE BANKER has contacted them on numerous occasions asking them to contact me, nothing..... pathetic