PATHETIC SERVICE FROM CREDIT CARD DIV!!!!!!

<p>My credit card was delivered to me on 31 March 2017. I gave the courier guy my FICA documents and also sent them through to ********** I phoned tha credit card devision on 3 April 2017 to check if my account was active, however was advised that there is a hold of some sort as they have not received my FICA documents. Regardless of the fact that I had already given them to the driver and also emailed them to the card division, I comp**** and emailed them to ********** the agent that was on the line with me. I asked her to confirm receipt whilst I was on the line with her, and she did. She said that the hold should be removed with 48 hours. It has now been 48 hours and I just called ABSA, and guess what, the hold is still there because my documents have suddenly vanished off the face of the earth! What infuriates me the most is that I have already received a statement with a balance of R160 that needs to be paid by the 4 May 2017. How the hell do you expect me to pay money towards an account that is inactive! I'm sick and tired of calling your agents that dont know what they are doing and I'm tired of endlessly sending my personal documents to you only for them to just vanish . I'm not getting any communication from ABSA what so ever, instead Im the one busy phoning them. Had I known that I was going to get such pathetic service, I really would not have bothered with this bank.</p> <p> </p>