Pathetic service from catd division.

Ordered my new credit card as mine is not working any more. The lady said 3 days then the card will be at my branch. Still nit delivered, neet the catd to check in for holiday tonight, and no answer after holding for more than 16 minutes when calling the call center. Absa will be liable for me and my family missing our holiday due to this! Pathetic!! Will be closing all my accounts with absa. Worst service i recieved from them and in fact any bank...!