Pathetic service from Activate by Absa

I had never seen the horrible service I am getting from Absa Activate insurance. I took cover with them last month and the only thing they did was send me the policy schedule, and record of advice... they advised me I would be getting a call from their consultant to explain to me their policy benefits, and guess what I had never received anything from them... I am asking myself should I get involved an in accident or something bad happens to my car what is going to happen? I am starting to lose patience with them because they're unreachable even the phone app doesn't even work or recognize my profile... Hae I've never seen something like this... I am working in financial services and i do so under the dynamics of good customer services but ABSA is worse wow