Pathetic service from Absa’s estate department

Today marks four years and nine months that we’ve been waiting for ABSA to finalise my father’s estate. ABSA was quick to in the beginning to demand the money in order to proceed. After many mistakes from ABSA it turns out SARS inf fact owes my mother money. Today I managed to find out that this money in fact has been paid to ABSA a few months ago already! What is going on ABSA?! Plus the estate has been handed from one person to the next as your staff are all leaving. We demand serious explanations plus the interest on the money you demanded almost five years ago as well as the interest on the money received from SARS that belongs to my mother. Please, if you read this, take my advice and do not let ABSA deal with your estate. They are pathetic.