HD
Haroun D
1 reviews | Active since May 2020
04 May 2020, 13:32
Pathetic service from Absa.bank - Pongola
It's unfortunate that I can only go down to one star when rating this bank. If there was a minus 5, that is what I would have clicked on.
My gripe with this branch is that they never have a business teller available on the month end or the beginning of the month. The times when it is most inconvenient to wait in a que for 2 hours , in order to make a deposit. This bank does not give **** about keeping their regular clients happy.
I would strongly urge commercial clients to use other banks instead.
This seems to be a regional managment issue because the branch tries to accommodate you whenever possible.
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Replies (1)Absa's replyOfficial
04 May 2020, 17:30Dear Haroun Deedat Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply04 May 2020, 17:30
Official
Dear Haroun Deedat Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
