Pathetic service from Absa Trust.

Absa Trust is executor of my father's estate. Original instructions (many months ago) were to transfer his Old Mutual shares to my mother's name. 2 Months ago got a message that this is the only thing that still needs to be done for winding up the estate; and a form to complete, which we did and returned to Absa. When we enquired again after 2 months, we got a new form to complete. On enquiring again about what caused the 2 month delay, the "new form" received from Link was blamed. BUT WHEN WOULD WE HAVE RECEIVED THE NEW FORM if we didn't enquire?