Pathetic service from ABSA internet support desk.

I was a Avios card holder and experienced excellent service up until I migrated my card to the British Airways card because apparently Avios is withdrawing from South Africa.

My problem is that I cannot acces internet banking because my Avios profile tells me " Cannot complete transaction because of a technical error" and if I try to register an internet profile on the bacard site it tells me " Profile exist, please visit your branch".

Well that I have done at two occasions now as the internet helpdesk just tell you that they cannot do anything and you MUST visit the branch.

The two times I visited the branch and spent between 2,5 and 2,75 hours at the helpdesk while the consultant talked with the internet division to try and resolve the issue, I was just sent home and told that the matter has been escalated to a subject matter expert and I will be contacted with feedback.

For the past two weeks no one bothered to contact me, and guess what, my internet banking is still not working.

I will definitely do ample negative PR for ABSA as it is evident that their customers means nothing to them.